Refund policy
For Your Information:
The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Products. Your Products may vary slightly from those images.
Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website may vary from the specification set out in the order.
We have a 30-day Return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@lara-may.co.uk. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
The returns address is:
Lara-May Ltd. 29 Weekley, Weekley Village, Kettering, Northants, NN16 9UP
You can always contact us for any return question at sales@lara-may.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like special orders or personalized items.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Personalised Products
Our Personalised Products will take a little longer to handcraft with a 2-4 day lead time on processing and 1-2 day lead time on delivery.
Please check the spelling and accuracy of any Personalised Products (including dates, punctuation, and grammar) on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling or error that you are responsible for.
We may refuse to accept your order if it is for Products with personalisation / customisation containing content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy.
We are unable to accept returns for personalised, customised, or bespoke products, unless they are faulty. Please contact us at sales@lara-may.co.uk to start the refund process.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.