FAQ's
Here at Lara-May, we do everything possible to make your shopping experience as simple and straightforward as possible.
Please review our FAQs and get in touch with us if you have any further questions or thoughts - we always love to recieve your feedback, questions and offer our support!
Relax, you are in good hands. That's the Lara-May standard.
WHAT ARE SHIPPING TIMES AND COSTS?
WHAT PAYMENT METHODS CAN I USE?
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates
Our standard 1-2 day delivery service is offered for FREE on all products delivered within the United Kingdom up to a weight of 14 kg.
Shipping charges for overweight packages will be calculated and displayed at checkout.
International Shipping
We do not at the time of writing this policy offer any international delivery on any of our products.
Personalised Products
Our Personalised Products will take a little longer to handcraft with a 2-4 day lead time on processing and 1-2 day lead time on delivery.
Please check the spelling and accuracy of any Personalised Products (including dates, punctuation, and grammar) on screen before you place your order as you will not be entitled to a refund in respect of any Personalised Products which contain a misspelling or error that you are responsible for.
We may refuse to accept your order if it is for Products with personalisation / customisation containing content which is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence or in breach of privacy.
We are unable to accept returns for personalised, customised, or bespoke products, unless they are faulty. Please contact us at sales@lara-may.co.uk to start the refund process.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at help@lara-may.co.uk with your name and order number, and we will look into it for you.
You can track your order by following this link: https://www.myhermes.co.uk/track#/
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
We are unable to accept returns for personalised, customised, or bespoke products, unless they are faulty.
In the event that your order arrives damaged in any way, please email us as soon as possible at help@lara-may.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at help@lara-may.co.uk.
To read our full refund policy please follow: https://www.lara-may.co.uk/policies/refund-policy